Are Service Calls a Liability or a Profit Center?
Monitor Technician and Fleet Performance in Real-Time
- Best-in-Class report an 84% success rate in meeting promised response times compared to 20% for Laggards.
- Best-in-Class report a 4x advantage over Laggards in current workforce utilization.
- Best-in-Class reported service margin improvements four-times those of Laggard firms over the last two years.
Demand from customers for improved service performance, in the form of faster service resolution and improved asset uptime is forcing service organizations to leverage location intelligence to appropriately allocate their field resources. Firms that have leveraged location intelligence have seen sizeable improvements to service response times, workforce utilization, and service profitability.
- You have $50,000 invested in a truck, tools and test equipment
- You invest more than $50,000 a year in labor and training per tech
- You spend thousands and thousand per year in truck operating costs
- But you can’t see that less than $1 a day can quadruple profits?
sign up for and read the report … the people who wrote it now more than I do … but I know they are right.